Βοήθεια & Συχνές Ερωτήσεις

BVShop, also known as Beauty Visit Shop, is an online store for professional tattoo, permanent makeup, microblading, piercing, beauty, salon and aesthetic supplies. We provide professional-grade equipment, consumables and accessories for artists, studios, salons and clinics.

Most BVShop products are intended for trained professionals, including tattoo artists, PMU specialists, microblading artists, piercing professionals, beauty specialists, aesthetic clinics, salon owners, manicurists, hairdressers and other industry experts.

Yes. BVShop works with trusted manufacturers, official distributors and authorized partners. Our goal is to provide genuine, professional-grade products from reliable supply channels.

Yes. Our team can help you choose products based on your procedure type, technique, machine compatibility, preferred brand and professional needs. For the best assistance, please include the product you are considering and details about how you plan to use it.

Το καταλαβαίνουμε απόλυτα, αλλάζουμε γνώμη κι εμείς! Αν και θα θέλαμε, μόλις γίνει μια παραγγελία, δεν μπορούμε να την αλλάξουμε ή να την ακυρώσουμε αυτή τη στιγμή. Ελπίζουμε να έχουμε στο μέλλον ένα χρονικό περιθώριο ακύρωσης.

Εάν το/τα προϊόν(τα) δεν σας ικανοποιούν, φροντίστε να τα ανταλλάξετε με ένα προτιμώμενο στυλ ή να τα επιστρέψετε για επιστροφή χρημάτων. Υπενθυμίζουμε ότι η επιστροφή εντός χώρας είναι δωρεάν.

No. Many BVShop products are intended for professional use only. Products such as tattoo machines, PMU machines, cartridges, needles, piercing tools, mesotherapy items, fillers, removal products and professional beauty devices should only be used by trained specialists.

Products must be used only for their intended purpose and according to the manufacturer’s instructions. Always check the product label, ingredients, expiry date, contraindications and usage recommendations before use.

Before use, check the packaging, expiry date, batch number, ingredients, manufacturer instructions, storage requirements and whether the product is suitable for the intended procedure. For products used on skin, a patch test may be recommended.

No. Disposable items such as needles, cartridges, blades, gloves, caps, protective covers and single-use hygiene accessories must be used only once and disposed of safely after use.

Τα είδη πρέπει να επιστραφούν εντός 30 ημερών από την παραλαβή της παραγγελίας σας. Τα είδη πρέπει να επιστραφούν στην ίδια κατάσταση που παραλήφθηκαν, να μην έχουν φορεθεί ή χρησιμοποιηθεί, να έχουν τα ετικέτες τους ακόμα προσαρτημένες και να περιλαμβάνουν όλη την αρχική συσκευασία.

Yes. BVShop offers PMU pigments, PMU machines, PMU cartridges, microblading tools, blades, mapping accessories, hygiene products, aftercare and practice materials for trained professionals.

Yes. BVShop offers piercing tools, piercing needles, jewelry, piercing care products, hygiene products and accessories. Piercing products should only be used by trained professionals in a safe and hygienic environment.

Yes. BVShop offers professional beauty devices, salon furniture, cosmetics, eyebrow and eyelash products, manicure and pedicure supplies, hairdressing products, accessories and hygiene essentials.

Compatibility depends on the machine model, cartridge system, grip, power setup and intended procedure. If you are unsure, contact us with your machine model and the product you are considering.

Yes. BVShop offers aftercare products for tattoo, PMU, piercing and beauty procedures. Always follow the artist’s or specialist’s instructions and the manufacturer’s recommendations.

Choose the products you need, add them to your cart and proceed to checkout. Enter your billing, contact and delivery details carefully before confirming your order.

Available payment methods are shown at checkout and may vary depending on your country. BVShop supports several major payment options, including card payments and other online payment methods.

Please contact us as soon as possible after placing your order. If the order has not yet been processed or shipped, we will do our best to help. Once the order has been packed or dispatched, changes may no longer be possible.

Contact us immediately with your order number and the correct delivery details. If your parcel has not yet been dispatched, we will try to update the information before shipping.

Yes. BVShop ships worldwide. Delivery options and costs depend on the destination country, package weight, product type and selected shipping method.

Free shipping may be available for orders over 290 €, except for studio furniture. Final shipping eligibility and costs are shown at checkout.

BVShop delivery options may include DPD Courier for EU countries, DHL Courier, UPS Courier and DHL Global Forward Mail for international shipments. Available methods depend on your location and parcel size.

Delivery time depends on the destination and shipping method. DPD delivery to EU countries usually takes 3–9 working days, while Latvia and Estonia may take 2–3 working days. DHL and UPS courier delivery may take 1–5 days. DHL Global Forward Mail may take 7–14 working days within the EU and 7–25 working days to other countries.

Yes. Once your shipment is sent, you will receive tracking information. Registered priority shipments may include a tracking code so you can follow your parcel’s delivery progress.

Orders shipped outside the European Union may be subject to customs declaration, import duties, VAT, taxes or clearance fees. These charges depend on the destination country and are the buyer’s responsibility unless stated otherwise.

Consumers have the right to withdraw from a distance purchase within 14 calendar days, subject to the applicable return policy and legal exceptions. Return costs and risks are generally the buyer’s responsibility.

Yes. BVShop may provide an additional 40-day money-back guarantee after the standard 14-day period, provided that the goods are unopened, unused, in original packaging, with intact labels, protective bags and single-use seals.

Returned goods must be unused, undamaged, in original packaging and without loss of commercial appearance. Labels, protective films, accessories and seals must remain intact where applicable.

Return restrictions may apply to personalized goods, opened hygiene-sensitive goods, unsealed cosmetic or procedure products, goods with a short shelf life and products that cannot be returned for health, hygiene or legal reasons.

Contact BVShop with your order number, product name, reason for return and photos if relevant. Our team will review your request and provide return instructions.

Contact us as soon as possible with your order number, clear photos of the product, packaging and shipping label. If the package arrives visibly damaged, check the contents immediately and make sure the damage is officially registered with the courier or delivery employee.

Contact BVShop with your order number, proof of purchase, photos or videos of the issue and a clear description of the problem. Do not attempt unauthorized repairs, as this may affect warranty handling.

You can contact BVShop by email, phone or through the contact form on our website. For faster support, include your order number, product name and photos where relevant.

For general questions, contact info@bvshop.com.

For product consultation, contact service@bvshop.com.

For order-related questions, contact sales@bvshop.com.

For product consultation, call +37069039999.

For order-related questions, call +37068683999.